First, we want you to know that the best way to contact us is whichever method is easiest for you and you're most comfortable using!
Here's why you might get a faster response to an email than a phone call: We're still a small shop. There are usually only two people in the shop each day and our team rotates between packing orders, creating products we make here in Spokane Valley (like SR 109 products), and responding to customer calls and messages.
Most of our team works flex time -- meaning we leave in time to get our kids off the school bus in the afternoon, and then answer Customer Care messages in the evening after our kids are in bed. This is part of our mission: creating flexible work situations that support women, non-binary folk, and their families.
This why we can usually respond to emails in one business day, but -- depending on call volume -- responding by phone may take a little longer.
But we want to reiterate: the best way to contact us is by whichever method is best for you.
We know we're not perfect and we want to hear from you if something isn't right! We're glad to exchange or refund items that are defective or arrive damaged. Just send us an email with pictures and description of the damage or defect if possible, and let us know how you'd like us to make it right.
In some cases, we may need you to ship the item back to us before we can issue a refund or send a replacement. If we do, we'll send you a return address label and issue your refund as soon as we receive the item.
If an item in your subscription box is missing, damaged, or defective, we'll give you the option of us sending you a replacement item ASAP -- as long as we still have them in stock -- or receiving a partial refund of your subscription payment.
Ack! We messed up. We'll do what it takes to make it right. Just email us at email@example.com and let us know if your order or subscription box is missing something. We'll ship you a replacement ASAP at absolutely no cost to you.
If the item is out of stock, we'll happily offer you a refund for that item or a portion of your subscription payment.
Regular Orders: Orders usually leave our shop within 5-7 business days after your order is placed.
Please note that if you make any changes to your order after it is placed, it may increase that time by a day or two.
Subscription Boxes: HavenTree Boxes are shipped in January, April, July, and October of each year. If you subscribe after a box has shipped, your first HavenTree box will arrive during the next scheduled box month.
For example: HavenTree Boxes ship in January. You subscribe in February. Your first box will be the April box.
In some cases, we have extra HavenTree Boxes available from a previous month that we can ship to new subscribers. If you're signing up between subscription shipping cycles and want to receive the previous box, just email us at firstname.lastname@example.org and ask if boxes are still available. You can also put "Please send me the last box if available" in your order notes, and we'll contact you within 2-3 days to let you know if we still have any in stock.
If boxes are still available, we will ship it to you and that will count as your first HavenTree Box. If you signed up for a quarterly subscription, you will be charged for your second box at the beginning of the next shipping month.
The vast majority of orders ship by USPS Priority Mail. This usually takes about 2 days to arrive at its destination after it is picked up from our shop. Please note that in some postal zones your package may take up to 3 days to arrive.
For orders that weigh less than 15.999 oz, you have the option of choosing USPS First Class Mail instead of USPS Priority Mail. First Class Mail is usually much cheaper, but may take longer to arrive.
We also offer UPS shipping methods. We only recommend selecting UPS if you live in a remote area or are making a very large order you would like shipped by UPS. But we've found that in almost every case, using USPS is the fastest way to receive your order.
We do! We currently ship to the United States, the United Kingdom, Canada, Australia, and the countries in the South Pacific region listed below.
If you don't see your country listed below, please contact us at email@example.com! We are always working to add new shipping regions and are often looking for people willing to be beta tester for shipping to new countries.
We recommend email us at firstname.lastname@example.org before ordering if you live in Australia, Canada, New Zealand, or any of the Southern Pacific region countries listed below. We may be able to find cheaper shipping options for your orders than the ones automatically displayed by our shipping processor.
Here are the countries we currently ship to:
The United States, its territories, and protectorates
If you don't see your country listed below, please contact us at email@example.com!
We are always working to add new shipping regions and are often looking for people willing to be beta tester for shipping to new countries. If you're willing to give us feedback on the shipping process, we can usually create custom order for you and ship to you.
We recommend emailing us at firstname.lastname@example.org before ordering if you live in Australia, the United Kingdom, New Zealand, or any of the Southern Pacific region countries on our list. We may be able to find cheaper shipping options for your order than the ones automatically displayed by our shipping processor.
Absolutely! Just create a separate order for each shipping address.
Because our order system doesn't allow you to enter more than one shipping address, we recommend creating two separate orders if you want to send items to multiple addresses.
If you forget to do this, please email us or call us as soon as possible. In some cases, we can split the order if we catch it before it is processed. If this changes your shipping costs, we will email you and invoice and hold your order until it is paid. We will do our best, but please be aware that we may need you to cancel your purchase and submit new orders with separate mailing addresses.
When you join HavenTree, you’ll receive a new box stuffed with full-sized product and self care gear every three months. Each HavenTree box contains 5-8 items that support different self care areas, and usually includes a creative self care project. Why creative projects? Because creativity is critical for self care, and study after study has shown that making things is connected with physical and mental health.
You’ll also get a copy of Cultivate, a HavenTree zine about what authentic self care really looks like in the trenches.
It's like getting a seasonal care package to help you make the good experiences in your life outweigh the bad ones.
Meredith, Tresa, and the HavenTree team personally test every item we select.Every item included in a HavenTree box is carefully chosen to support therapeutic interventions and is reflective of current scientific understanding. There are no trendy cleanses or skeptical promises-- only tools that support your best physical and mental health.
Just go to the HavenTree shop home page and select "The HavenTree Box” from the menu. If you click on "Subscribe" you'll be taken straight to the sign up page.
From there, you can select two kinds of subscriptions: “For Myself” and “Gift Subscription.” Add whichever subscription(s) you like to your cart. You’ll be prompted to create an account when you check out.
You can find a chart here and in the product description for each subscription. It lists important dates for your subscription.
To skip a shipment, you must email us by the 28th of the month before your box is schedule to ship:
January: Email by December 28th.
April: Email by March 28th.
July: Email by June 28th.
October: Email by September 28th.
The deadline to unsubscribe is the 25th of the month before your box is scheduled to ship.
January: Unsubscribe by December 26th.
April: Unsubscribe by March 25th.
July: Unsubscribe by June 25th.
October: Unsubscribe by September 25th.
Quarterly HavenTree subscriptions and all Diamond Puzzle of the Month Club subscriptions are billed on the first day of the month in which they are scheduled to ship. For example. the quarterly billing dates for the HavenTree box are:
January: Your card will be charged on January 1st
April: Your card will be charged on April 1st
July: Your card will be charged on July 1st
October: Your card will be charged on October 1st
HavenTree boxes ship during the third or fourth week of January, April, July, and October.
Diamond Puzzle of the Month Club Kits ship during the last week of each month.
We allow cancellations on a case-by-case basis. Requests for cancellation must be made before the 25th of the month BEFORE your box is schedule to ship to guarantee you will be not be charged. This is because orders are processed on the 1st of each shipping month and we need time to make sure your cancellation is removed from that list. After the 25th, we will do our best but we can't guarantee your cancellation will be processed before you are charged.
If you need to cancel after the 25th deadline or have an emergency, please contact us as email@example.com. We offer refunds on a case-by-case basis, and promise we'll work with you.
Winter Box | Ships in January | Cancel by December 25th
Spring Box | Ships in April | Cancel by March 25th
Summer Box | Ships in July | Cancel by June 25th
Fall Box | Ships in October | Cancel by September 25th