Help Center

General

The Shop

Where are you located?

What payment methods do you accept?

Who owns, distributes, and produces items in your shop?

Customer Service, Ordering, and Returns

I need help! How do I contact Customer Care?

Why does Customer Care respond to email faster than phone calls?

I made a mistake and need to change my order!

Do you accept returns or exchanges?

Help! Something is missing from my order!

Shipping

How long will it take my order to ship?

What domestic shipping methods do you offer?

Do you ship internationally?

Which countries does HavenTree currently ship to?

My country isn't on your international shipping list. Does that mean I can't order?

International shipping is expensive! Is there any way to do it cheaper?

Can I ship items to multiple addresses?

Subscriptions

How does a HavenTree subscription work?

The Basics

How do you select items for the HavenTree Box?

How do I subscribe?

What are important dates I need to know for billing, shipping, cancelling, etc?

When do HavenTree Boxes ship?

Do you offer annual subscriptions?

Can I purchase more than one subscription or send items in my order to multiple addresses?

What is your cancellation policy?